Terms & Conditions

Zana Derma - Terms and Conditions

Effective Date: [01.05.2025]

Welcome to Zana Derma, where we specialize in Permanent Makeup (PMU) and Scar Camouflage treatments. By booking an appointment or using our services, you agree to the following Terms and Conditions. Please read them carefully before proceeding.

1. Eligibility & Client Responsibility

Clients must be at least 18 years old to receive permanent makeup or scar camouflage services.
You must disclose any medical conditions, skin conditions, allergies, or medications that may affect the procedure.
Clients must follow all pre-care and aftercare instructions provided to ensure the best results.

2. Booking & Cancellation Policy

A non-refundable deposit is required to secure your appointment. This deposit will be applied to your final balance.
Appointments can be rescheduled with at least 48 hours’ notice. Last-minute cancellations or no-shows will forfeit the deposit.
Late arrivals of more than 15 minutes may result in rescheduling and loss of deposit.

3. Results & Expectations

Results vary based on skin type, lifestyle, aftercare compliance, and individual healing processes.
Multiple sessions may be required to achieve optimal results. Additional touch-up sessions are subject to additional fees.
Zana Derma is not responsible for healing outcomes affected by failure to follow aftercare or pre-existing skin conditions.

4. Refund Policy

All services are non-refundable, as results depend on many individual factors beyond our control.
We are committed to customer satisfaction and offer adjustments where possible during touch-up appointments.

5. Liability Waiver

By booking a service, you understand that all cosmetic procedures carry inherent risks, including but not limited to allergic reactions, infection, scarring, or undesired results.
You agree to release Zana Derma and its technicians from any liability related to the procedure, except in cases of proven negligence.

6. Photography & Marketing Consent

With your consent, we may take before and after photos to document progress and results.
These images may be used for marketing and educational purposes (social media, website, etc.) unless you request otherwise in writing.

7. Policy Updates

Zana Derma reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website and apply to all future bookings.

By booking with Zana Derma, you confirm that you have read, understood, and agree to these Terms and Conditions.